SUPPORT POLICY

General Information

Support Time

Product Documentation and Technical Support

Support Channels

Request Covered by Technical Support

Request NOT Covered by Technical Support

Support Language

This support policy regulates user assistance Diyomart Marketplace provides to all clients, authors, and affiliates. Using our website, you automatically agree to the following terms. If you do not agree with any of this document's statements, please contact us before using our website, any of its pages, folders, and subdomains. We have the right to change our support policy without prior notice. Therefore, we advise all users to regularly check this page regularly and stay aware of its latest version.

1. General Information

This policy explains support-related questions and defines issues covered by free and premium customer support plans. Further, we will describe them in detail and cover support time, means, and request types.

2. Support Time

Diyomart Provides 24/7 free support to all our valuable customers who purchased digital & physical items, services and products. Every DIYOMART customer has the right to get free support 24/7 on call +971-48924678 or email: info@diyomart.com. 

3. Product Documentation and Technical Support

All items on the DIYOMART have accurate product documentation that includes:

·        General product information;

·        Installation instructions (if applicable);

·        Frequently asked questions regarding the use of the product.

Please make sure to check item documentation before contacting technical support.

4. Support Channels

4.1. 24/7 General support chat

Product support is provided by theme author solely Diyomart general assistance chat aims at assisting with simple questions that do not need long and complex troubleshooting.

*Chat support agent availability depends on the number of active live sessions.

4.2. Ticket system

Ticket system service is available Monday through Friday* and aims to resolve complex product issues by Diyomart authors. If you have related inquiries, please contact on call +971-48924678 or email: info@diyomart.com

5. Requests Covered by Technical Support

Please keep in mind that all items need a different set of software requirements.* Every person has a different set of skills, but as a client, you should understand that you need to have at least basic skills of working with corresponding software to edit the item successfully.

Please make sure to check item documentation carefully before contacting technical support.

6. Requests NOT Covered by Technical Support

Technical support does not cover the following requests:

·        items installation;

·        items customization;

·        issues with/caused by 3rd party extensions;

7. Support Language

1.     Diyomart Support Team Provides Multi Language Support to the customers

2.     The technical support team and Diyomart handle support requests in English.