RETURN AND REFUND POLICY
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery.
If the item is still within the validity period of this warranty:
We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
Conditions for refund
· If quality of product is change
· Any changes occur in brand
· If change product
· Damage and breakage
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
· Photos of the front and the back of the package or box;
· Partial shipment slips (if applicable);
· Photo or video of the defective item;
· Photo or video and a detailed description of the problem;
Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 7 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
How can I return the defective item to Diyomart?
Please Contact Us before returning a defective item in order to receive the return shipping address and other instructions.
All customers should contact Customer Service Department for approval before sending anything to us before returning any item(s). Diyomart will not be responsible for returned item(s) without notifying us in advance.
Below are some further suggestions and important reminders:
- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
- After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we will have to wait until when the product arrives in our warehouse.
- Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
- You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
- If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
- We can arrange a refund or a replacement of the product after receiving the defective item;
- Please place a note inside the return package by including the following details (this will accelerate your return request):
- You are also liable for any import duties or taxes incurred during the return process
Received the wrong item
If you received the wrong item, you can:
ü Exchange it for the new correct item;
Please contact our customer service and send us the details about the wrong item within 7 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
ORDER CANCELLATION POLICY
Dear valid Customer, you can cancel your orders on the following conditions.
· Before Clearing the Bank transaction amount to
· Before delivery order issued
· Before invoice issued
· Before dispatch from vendor to customer
· Delay in delivery due to our reasons
Note: Customer cannot cancelled their order due to delay in delivery cause by the natural disaster (landslide, flood, earthquake,etc), strike, etc
This type of products cannot be returned due to their heavy weight and high shipping fees. We will offer parts replacement, technical support or repair if a fault develops.
If accessories are defective for non-artificial reasons within seven days from the delivery date, please send us photos or a video showing the issue, then we can arrange to resend or refund once we have confirmed the issue. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any others causes of damage are not covered by this warranty.
Product we will not accept returns in the following conditions:
1. Items outside the 7-day warranty time-frame.
2. Washed, worn, used or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.
If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable). If you choose the wrong size, Diyomart will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer's expense.
Return Shipping Fees.
1. Shipping fees to return the items are at the
customer's own expense.
2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
REPORT SECURITY ISSUES
Report Security Issues If you have found a security vulnerability on Diyomart, we encourage you to message us immediately. We will review all legitimate vulnerability reports and will do our utmost to quickly resolve the issue. Before you report, please review this document, including basic principle, bounty program, reward guidelines, and what should not be reported. Basic Principle If you comply with the principles below when reporting a security issue to Diyomart, we will not initiate a lawsuit or law enforcement investigation against you in response to your report. We ask that:
1.You give us reasonable time to review and repair an issue you report before making public any information about the report or sharing such information with others.
2.You don’t interact with an individual account (which includes modifying or accessing data from the account) if the account owner has not consented to such actions.
3.You make a good faith effort to avoid privacy violations and disruptions to others, including (but not limited to) destruction of data and interruption or degradation of our services.
4.You do not exploit a security issue you discover for any reason. (This includes demonstrating additional risk, such as attempted compromise of sensitive company data or probing for additional issues.)
5.You do not violate any other applicable laws or regulations.
Thank you for supporting DIYOMART TECHNOLOGY.COM LIMITED.
We are always pleased to hear from our customers (even if it is a complaint). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.
Please contact us if you have any questions, comments or complaints if you believe that Diyomart has not handled your personal data properly or that it has breached its privacy obligations, your complaint may be directed at Diyomart’ Technology Service Department
The Technology Service Department will investigate any complaint and notify the individual of the outcome of the investigation within a reasonable period. Diyomart has set up Data Protection Officer (DPO) to provide professional analysis about personal data processing. Whenever you need help directly from our DPO, please inform us of your requirement.
If your complaint must be solved immediately while the Technology Service Department has not made a response to you, please do not hesitate to reach the Live Support Service provided by our Customer Service Department. Your complaint will be instantly reported to relevant department and investigated.
You are also free to reach us via E-mail.
Contact us on: +971-48924678
Telephone number: +971-48924678
Mail: AL BUDOOR DIAMOND BUILDING, P. O. BOX NO: 186622
AL DHAGAYA STREET, GOLD SOUQ, DEIRA, DUBAI, U.A.E
The Diyomart Team will spare effort to protect your rights and solve your problems.